Waste firm wants not in customer care

Grant Keenan at the RWM exhibition
Grant Keenan at the RWM exhibition

New Deer-based Keenan Recycling, which turns food and garden waste into compost products, has become the latest major Scottish company to sign up to Zero Waste Scotland’s resource sector initiative.

Managing director Grant Keenan joined forces with Zero Waste Scotland at RWM exhibition in Birmingham, the largest event in the resource management industry’s calendar, to encourage more firms to join up.

The resource sector commitment is a ‘kite mark’ for resource management companies, showing commitment to customer service which resonates with Scottish customers.

The aim is to promote continuous improvement, excellent customer service, and to enable businesses to reduce waste and be more resource efficient.

The commitment is for any organisation involved in providing waste or resource management services to commercial customers in Scotland. This includes local authorities, private and third sector resource management businesses and resource management associations and trade bodies.

Grant Keenan, the firm’s managing director, said: “We signed up to the resource sector commitment primarily to demonstrate our commitment to excellence in the waste management sector. We found the sign up process simple and straightforward and well worth doing. Becoming a signatory lets everybody know that we’re committed to excellence in our arena, and anything that gives you a head start in business is a good idea.

“All our staff are knowledgeable and well-trained in customer service. At the end of the day, if you don’t have customers, you don’t have business.”

Iain Gulland, Zero Waste Scotland director, said: “Zero Waste Scotland is delighted to welcome Keenan recycling as our latest signatory to the resource sector commitment, showing their determination to provide excellent customer service.

“Signing up to the commitment is a great way for organisations to show their customers and stakeholders that they are operating at the highest level of customer service.”