A Fraserburgh bar is leading the way in excellence not only by being crowned as having the best outdoor facilities in Scotland but also by ensuring staff are trained to the highest of standards as the Broch bar prepares to be audited for the Best Bar None awards.
Utilising a virtual learning environment, 22 staff at Cheers Café Bar and Tavern passed the Cask Marque Bar Excellence award with flying colours recently adding to the extensive training already undertaken.
The Bar Excellence Award is an on-line training programme designed for both new and existing bar staff which delivers a consistent and clear training programme for bar staff.
Designed by drinks companies, retailers, legal experts and existing bar staff, the training programme presents true-to-life situations that staff face every day.
Speaking to the Herald, Director involved in administration and business development, Dennis Forsyth explained that training is a continuous cycle to ensure legal compliance in a rapidly changing environment enabling customers to enjoy the facilities on offer.
He said: “The bar manager, Morag Bannerman, bar superviser, Shona McRobbie and I continually strive to ensure training is up to date and relevant.
“We’ve tried to cover all aspects, from food and hygiene, fire safety, health and safety, to safe manual handling, risk assessments and drug awareness and prevention, but it is a perpetual task with legislation changing all the time.
“We have 12 staff members who hold their personal licence certificate, seven staff are trained in first aid and 3 staff are fire wardens.
“We also have B Solution/Banff & Buchan College staff coming in to provide COSHH and Safe Manual formal training which will be undertaken in our dedicated training room.
“Further to this we have numerous policies, posters and information sheets that staff have to read and understand, including an anti-terrorism policy!”
Having become the first licensed premises in Fraserburgh to become accredited under the Best Bar None scheme in 2009, Cheers hopes to equal the Gold award this year.
Dennis continued: “We have applied to be inspected by the Best Bar None auditors this year and expect to be audited in the forthcoming weeks.
“Hopefully we can match the success achieved the last time we entered when we were awarded gold status.
“Since that time we have made tremendous improvements to the business, not just the extra training, but the property has been developed to a very high standard, particularly our large beer garden, which won Scotland’s best outside area in the recent Dram awards for 2011 and Famous Grouse picked us as one of the best 100 pubs in the UK.
“No matter what, we don’t intend to rest on our laurels as we continue to make improvements and, it is hoped further planned developments, if they come to fruition may enhance the premises making it an asset to the community.”