Council to expand access to services

A scheme to transform access to council services has been unanimously approved by councillors at Aberdeenshire Council.

The Improving the Customer Experience (iCE) initiative will expand the range of options available to residents who need to access vital council information and services such as housing applications, planning enquiries and fault
reporting.

Investment over the next three years will be used to shift how people interact with the council, providing access to council services at a time, and a place that suits the needs of the residents, for example, through out of hours self service via the council’s website.

The plan was approved by councillors at the Policy and Resources Committee and will see a programme of changes which will increase the availability of services online, while maintaining face-to-face contact through establishing multi-service hubs in Aberdeenshire’s main towns.