With more lower temperatures and snow expected, Scottish Water is reminding householders and businesses to ensure that their properties are protected and prepared for the winter.
Communities are being urged to follow Scottish Water’s winter code. Heat, insulate and protect your pipes and leave your heating on at a low setting. If you are going away then make sure you have someone who can regularly check your property for any problems and have details of how to contact you in an emergency.
If your property is going to be vacant over the winter months, turn off your water supply and drain the system. A licensed plumber should be able to advise you about this and keep your insurance documents somewhere secure and water-tight
so you can access them easily if needed.
Locate your stop valve, keep a note of the telephone number of a licensed plumber and keep a note of the Scottish Water Customer Helpline number which is 0845 601 8855.
In addition, be a good neighbour and keep an eye out for your neighbours, especially the frail and elderly or disabled.
Scottish Water is also implementing various initiatives to ensure it is well equipped to continue to deliver the best service it can in the event of a severe winter.
Peter Farrer, Scottish Water’s Customer Service Delivery Director, said: “Customers who take action now to heat, insulate and protect their properties can avoid considerable headache and heartache.
“Our winter campaign aims to inform our customers, homeowners and businesses about the importance of acting now to protect their pipes to avoid the hardships that so many experienced two winters ago.
Unfortunately, many customers found out in the winter of 2010-11 that the real problems start when temperatures begin to rise again after such a cold snap. This can lead to pipes expanding and bursting.
“Very often people think it won’t happen to them, but there are few things more upsetting than coming home or into work to find everything ankle deep in freezing water and your carpets, furniture and equipment all ruined because of a burst pipe.”