Former Fraserburgh Academy pupil is finalist at Scottish Apprenticeship Awards
Former Fraserburgh Academy pupil Matthew Robertson has gone from being terrified of speaking on the phone to manning an IT Helpdesk, thanks to his Foundation Apprenticeship.
The 18-year-old’s progress has been so impressive, he has been named as a finalist in the Foundation Apprentice of the Year category at this year’s Scottish Apprenticeship Awards.
The winners will be revealed today (Thursday, March 4) as part of Scottish Apprenticeship Week.
Matthew is passionate about building a career in IT and knew the Hardware and System Support Foundation Apprenticeship was the perfect platform for him to hone his technical skills while gaining a qualification.
Since starting his work placement at Aberdeen-based Boxportable, Matthew’s greatest achievement was singlehandedly designing and implementing an audio/visual marketing system for the prestigious Cruden Bay Golf Club. This is seen by thousands of international visitors via TV displays around the premises.
And he has gained more than digital skills through the Foundation Apprenticeship.
Matthew said: “At first, I found speaking to people on the phone very challenging – I was a nervous wreck. But my Foundation Apprenticeship really helped me develop my confidence and communication skills, and I quickly learned how to talk to clients on the helpdesk.
“My colleagues supported me every step of the way. If I was unsure about anything, I just had to ask them. I am very proud of the golf club project as it was a huge task to take on.”
It was testament to Matthew’s rapid development that Boxportable offered him a permanent position upon completion of his Foundation Apprenticeship, and he jumped at the opportunity.
Boxportable managing director Graeme Anderson said: “Matthew was first- class throughout his Foundation Apprenticeship. Lots of our clients have commented on how talented and friendly Matthew is and his work has blown me away.
“Foundation Apprentices bring fresh ideas to the company and they are worthy contributors. We give Foundation Apprentices, like Matthew, a chance to prove themselves and gain valuable workplace experience.”