Tayside patients give NHS a clean bill of health

Scottish experts have said that death rates are not a good way of measuring whether surgeons are performing well.
Scottish experts have said that death rates are not a good way of measuring whether surgeons are performing well.

More than 90 per cent of NHS Tayside patients rated their care and treatment during their hospital stay as excellent or good, according to new statistics.

The national Inpatient Experience Survey saw the patient satisfaction levels rise to 93 per cent for those who stayed overnight in a local hospital between April 1 and September 30, 2015. This compared with 91 per cent in 2014. In all, 43 per cent of inpatients took part.

The survey is part of the Scottish Care Experience Survey Programme, which aims to find out what patients think about their healthcare services in Scotland.

Questions were asked about a number of topics, including experiences of admission to hospital, the hospital ward and environment, care and treatment, operations and procedures, staff, leaving hospital, care after leaving hospital and medicines.

The results of the survey show that 88 per cent of Tayside patients rated their overall care as positive – four per cent higher than the Scottish average.

The survey also shows that 98 per cent of patients were happy with the visiting hours and 92 per cent of patients felt they got enough help with washing and dressing when they needed it.

In addition, 93 per cent of patients felt that nurses listened to patients if they had questions or concerns.

Some areas of improvement were also identified within the survey results, including the need to improve awareness on how patients can provide feedback about their care. The noise that some patients experience overnight during their stay was also highlighted.

NHS Tayside Chief Operating Officer Lorna Wiggin said: “NHS Tayside staff are dedicated and we are constantly looking at how we can improve services patients receive and have been introducing ways to make it easier for our patients to give feedback.

“We have introduced many different methods to obtain patient feedback to influence patient care and improve services, including daily conversations between healthcare staff and patients, relatives and carers, the use of questionnaires and patient surveys, patient engagement forums, and comment cards and suggestion boxes.”